![]() T21:04:27.882000Z Please click 'Enter' to quit Adobe Creative Cloud Cleaner Tool T21:04:27.882000Z Adobe Creative Cloud Cleaner Tool completed successfully T21:04:27.882000Z Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20221103T210404 folder as backup of PDB and MediaDB for this session. T21:04:27.882000Z All the files for Creative Cloud have been removed. The following details are from the log file produced by the cleaner: ![]() ![]() This setup stopped again before 5% complete with the same error message I included above. I then ran the CreativeCloudSet-Up.exe which I downloaded earlier as per John T Smith. OK - I downloaded and ran the cc-cleaner and rebooted my PC. We would all encourage you to download and run the CC Cleaner tool from and then report to this public discussion thread on the results.Īlternatively, you are welcome to contact our support team at so that direct assistance can be provided to resolve any errors with the installation process. Even an aborted installation could have been imaged and sent out with that model of computer. Many manufacturers bundle software that could be part of the base computer's installation. We appreciate your statement that the computer is new out of the box, but using the CC Cleaner Tool puts the computer in a better state to successfully install Adobe applications in the future. The CC Cleaner tool not only removes files related to Adobe applications but also runs any available uninstallers and removes any licensing files. Use the desktop app to install your cc programs/trialsġMickMick, the reason people keep suggesting the use of the CC Cleaner tool is due to its overwhelming success rate. If you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at Update your ms visual c , if it can be updated Repair all ms visual c versions that can be repaired. Ĭheck for, and if available, update your os Then uninstall the cc desktop app, again using the correct uninstaller. Uninstall every cc app including preferences, If that fails, do a clean cc install following the steps above that you can follow:Do a clean cc install following each applicable step: If that fails go ahead and uninstall using the correct uninstaller from. If that fails, try to reset the cc desktop app: while it's opening press Restart your computer (if that hasn't occurred since the problem started), and retry opening the cc app. Use the desktop app to install your cc programs/trials If you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at at this point, run each step that you are able: (ie, if nothing cc is currently installed, working or not, you can skip the first two steps): The current cc programs are compatible with win 11.
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